These Terms and Conditions are an essential part of the contract between the school (Medisoma Ltd) and the student. The student must read understand and acknowledge the importance of these Terms and Conditions. Failure to adhere to these Terms and Conditions will be treated as a material breach of the contract between the School and the Student. These Terms and Conditions may not be changed or amended, without the express written agreement of the School’s Managing Director.
1. For all courses:
1. Prior to enrolling on a Course, the Student will be expected to have undertaken a full review of the Course content. Additionally, the Student may have attended an interview (this could be online or by telephone) where details of the Course will have been fully explained. To enrol on a reserve a place on a Course, Students are required to pay a deposit which will be deducted from the total Course fee. Upon the confirmation of this enrolment, the student will become liable to pay the balance of the total Course fee. All deposits and Course fees are nonrefundable and non-transferable under any circumstances.
2. In the event of a Student failing to attend or being unable to take up their place on a Course in which they have already enrolled in or the Student drops out or choosing to withdraw from the Course or the Student is removed from the Course, then in those circumstances no refunds of the deposit or the total Course fee will be made and there will be no entitlement for the Student to be placed on a similar Course to be undertaken on a different date in the future. Once enrolment has been confirmed, and the student chooses to withdraw or cannot undertake the Course for any reason, the student will still be liable to pay the balance (if any) of the outstanding Course fee. The following reasons (not an exhaustive list): personal problems, illness, change of mind, relocation, pregnancy, illness, or death in the family, change in personal circumstances, and failure to obtain a visa or a loan are all examples of reasons which will not be accepted for deposits or total Course fees to be refunded.
3. The fee the school charges for the Course includes the cost to the school of its overheads, expenses, preparatory work, all special equipment, and materials required for the Course, together with payments made by the school to the awarding bodies referred to above. For this reason, Students must appreciate that once enrolled, deposits and total Course fees will not be refunded. Fees can be paid in full at the time of enrolment. Fees can also be paid with a deposit and the balance must be paid no later than seven (7) days before the Course start date. Failure to do so will result in any deposit being forfeited and the balance of the total Course fee becoming due and payable.
4. The Course fees may be paid in agreed instalments. Any instalment plan must be agreed in writing prior to the Course commencing and is entirely at the discretion of the school. If an instalment plan is agreed, then a direct debit must be set up a minimum of ten (10) working days before the Course start date.
5. Students who are paying their Course fees by way of instalments (subject to prior written agreement with the school), will be required to make all instalment payments by direct debit on preset dates. Late or non-payment of instalments, may result in the Student being removed from the Course, forfeiting all sums paid to date and the Student remaining liable to pay the remainder of their Course fees.
6. If an agreed instalment plan for the payment of Course fees is not followed, then the student in addition to forfeiting their place on the Course may also be excluded from any relevant assessment, exam, reassessment, have their assessments or reassessment unmarked, or have their assessment or reassessment results and materials for their Course withheld.
7. All Students will be required to practice on other students unless models are required for the practical assessment which will then be the responsibility of the student to bring along but will be specified by the School.
8. Some Courses may require a patch test at least 48 hours prior to the Course date. This will apply especially to eye and laser treatments. The requirement for a patch test (for health and safety and compliance purposes), will be specified in the Course information provided to the student.
9. In the event a Student has an issue which may have an impact upon their ability to undertake the Course or to work as a model as part of their Course, then they will be required to notify the school in writing prior to or at the time they are enrolling on the Course. If the Student is unable to be a model, then they may be required to bring along another individual to act as a model in order they may be practised upon. Late notification in connection with being unable to model may result in the student’s place on the Course being terminated (see School Regulations clause 2.6 below).
10. The School regulations require all students to be well presented at all times. This means that they should be in uniform, hair should be neatly tied back and out of the face, no jewellery, all piercings removed for health & safety purposes, and fingernails cut short and to be clean. Personal hygiene standards should be adhered to.
11. All Students will be required to wear the appropriate uniform for their Course and for every lesson when they are in attendance at the school. Being in uniform means, that the student is wearing the school tunic, plain black trousers (no jeans, leggings or sportswear pants), and smart closed flat black shoes (no trainers, sports shoes, or boots).
12. Students will be expected to always behave professionally and respectfully towards fellow students, teaching staff, and all others working within the school. The school has a zero-tolerance policy towards any type of conduct which is disruptive, abusive, racism, bullying in any nature, disrespectful and has the impact of making another individual uncomfortable or fearing for their safety. Such conduct on the part of the student may result in the student being removed from the Course. The school reserves the right to terminate the training/teaching of any Student who fails to follow the Schools regulations or whose conduct is found to be detrimental to the overall activities of the School. In the event the student is removed from their Course, then they will also forfeit any fees they have paid and will not be allowed to complete their Course or sit any exams or undertake any assessments or reassessments. If fees are outstanding to the School at the time a Student is removed because of their conduct, then the School will pursue that Student for all outstanding fees.
13. In order to ensure that all Courses offered by the school are up to date, compliant and appropriate, the School reserves the right to alter the Course content, curriculum and syllabus without prior notice. Where it is possible to do so, the school will provide notice. The school has complete and sole discretion in connection with all issues about Course content.
14. If a student has any issue, concern, or complaint about the Course they are undertaking, then they must formally notify either their Course lecturer or School management. The school requires the Student to put in writing the nature of their concerns, examples of conduct or behaviour which maybe the cause of their complaint and the remedy they are seeking (within 48 hours of any incident or issues which forms the basis of their complaint). The school will investigate all complaints and use reasonable endeavours to address their concerns and to achieve a resolution. Resolutions will not extend to refunding Course fees or allowing the student to transfer to another Course. Complaints received after the student has completed their Course will not be entertained under any circumstances.
2. General School Regulations
1. The wearing of the School’s uniform is mandatory. This may change from time to time. The uniform includes: a School tunic, black trousers, and smart closed flat black shoes.
2. Hair should be put up above the collar in the chignon and kept off the face with a navy or white hair band; nails kept short and unvarnished; day make-up must be worn. Students are not allowed to wear any jewellery (including body jewellery), other than a wedding band and ear studs (max ½ cm), during School hours.
3. If locker rooms and wardrobes are provided for changing and personal belongings, they must be kept clean and tidy at all times. Students are asked to keep briefcases and holdalls out of the classroom areas. Mobile phones must be kept in the locker and switched off whilst on the School premises.
4. Students are advised that jewellery, valuables, or cash must not be brought into the School as the School cannot be held responsible for the safe storage and safe keeping of property belonging to Students and cannot be held responsible for any loss.
5. Students are required to collect their portfolio folders within a timeframe from their Course completion date or within 3 months from their VTCT qualification(s) issued by VTCT whenever later. The folders will be securely destroyed beyond this date without further notice. The qualification(s) can be collected from the School’s office or posted to a secure address by recorded delivery. There will be a charge payable in connection with the posting of the qualification.
6. Students are expected to model for practical classes. Any Student who is unable to model for any reason, must notify the School at the time of enrolment. In that situation, if alternate arrangements cannot be made, then the School reserves the right to not accept that Student onto the Course. If notification is provided after the Course has commenced, then such late notification will be treated as a material failure to notify on the part of the Student and the School reserves the right to terminate the Student’s training, which will result in any deposit and Course fees being forfeited and if there is a balance due, the said balance being payable immediately.
7. Students are required to attend all demonstrations and extracurricular activities.
8. VTCT day classes are from 10:00am to 5:00pm, with lunch breaks being 30 minutes
9. Client days are an integral and mandatory part of VTCT level 2 & 3 beauty Courses.
11. Absent Students are asked to telephone/email the School by 10.00 am. Messages from fellow Students will not be accepted. An absence form must subsequently be completed. A medical note is required for more than three days’ absence.
12. Students are considered absent for the morning or afternoon session if they leave the School without prior permission.
13. Students are advised that punctuality, attendance, neatness of work, personal presentation, conduct, and a thorough knowledge of subjects are taken into account when awarding the diplomas/certificates.
14. All Students must complete the required number of hours in accordance with the School’s and examining boards’ regulations and have a thorough theoretical and practical knowledge of their Course material, to be eligible for the VTCT assessments and examinations.
15. The School requires all Students to pass the VTCT examinations with a minimum mark of 70%, before they can proceed to the VTCT practical assessments.
16. For VTCT Courses, you must have a 95% attendance for teaching in the classroom for each subject/module.
17. It is not the responsibility of the School or individual teachers to provide additional teaching hours for Students to ‘catch up’ on education missed due to lateness or absenteeism for whatever reason.
18. If a Student fails a written VTCT theory test, the first resit is free. There will be a £20 per resit fee thereafter. In the event the Student informs the School that they have a valid reason as to why they have failed the exam, then in those circumstances, the School will review the merits of the Students application. If the School is satisfied with the Students explanation (so discretion of the School), then the School may allow the Student to re-sit at a time which is convenient to the School.
19. Students failing to complete their assessments, variations, ranges, etc., during the period of their Course will be charged by the hour for any further teaching/supervision/assessment. These sessions will be at the convenience of the School. The current hourly rate is £45/hour.
20. For assessment-based Courses, it may be necessary for you to join in during the next intake to complete work and assessments missed subject to an additional fee and Course availability.
21. For exam retakes there will be a retake fee. For any refresher training required there will be a fee payable. Check with the Administration Department for the current rates.
22. Paying for and/or attending a Course fully does not guarantee a qualification, diploma, or certificate of achievement. Awards of achievement are gained by the successful fulfilment of the criteria set out by the various awarding bodies. The decision of the School is final in all cases connected to the award of a qualification, diploma, or certificate of achievement.
Medisoma Ltd, 218 New North Road, Hainault,London IG6 3BS
T: 07853396767. W: www.medisoma.co.uk E: info@medisoma.co.uk